Flowers are fresh and made to order, so they can’t be sent back like other products. Instead, if something isn’t right, we replace them or refund you. Here’s how it works.
Our 7-day freshness guarantee
If your flowers don’t stay fresh for 7 days from delivery, send us a photo within those 7 days and we’ll replace them free of charge. To help them last, keep them out of direct sun and give them fresh water every day. The guarantee doesn’t cover flowers that have been damaged or not cared for.
Damaged or wrong orders
If your order arrives damaged or isn’t what you ordered, send us a photo within 24 hours of delivery. We’ll replace it free of charge or, if you prefer, give you a full refund.
Orders we couldn’t deliver
If we can’t deliver your order on the date you chose for a reason on our side, we’ll deliver it as soon as we can or give you a full refund, whichever you prefer. If we can’t deliver because the address or phone number was wrong or nobody was available, we may charge another delivery fee to try again.
Changes and cancellations
You can change or cancel your order free of charge until we start preparing your arrangement, and we’ll refund anything you’ve paid in full. Once your flowers are being prepared or are out for delivery, we can’t usually cancel or refund the order, because they can’t be resold.
Returns
Because flowers and plants are perishable, we don’t accept returns. If there’s a problem with your order, we’ll put it right with a replacement or refund as described above.
How to ask for a replacement or refund
- Message us on WhatsApp or call +971 50 228 9392.
- Give us your order reference (it starts with RS-) or the name and phone number on the order.
- Send a photo of the flowers so we can see what went wrong.
We’ll reply every day and arrange your replacement or refund. Refunds go back to the payment method you used. They’re issued within 7 days of our approval, though your bank may take a few more days to show them.