These terms apply to every order you place with Rosella Flower Shop, whether on this website, on WhatsApp or by phone. By placing an order you agree to them, so please read them before you order.
Your order
When you place an order, we’ll call or message you to confirm it. Your order is accepted once we’ve confirmed it and taken payment. We may decline an order, for example if the address is outside our delivery area or we can’t reach you to confirm it. If we decline, we won’t charge you.
Please check the recipient’s name, address and phone number carefully. We deliver to the details you give us.
Prices and payment
- All prices are in UAE dirhams (AED).
- Delivery costs AED 20 and is free on orders over AED 550.
- The price you pay is the total shown at checkout, including any sale discount that applies when you place the order.
- We don’t take payment online. We take payment over the phone when we confirm your order, before it goes out for delivery.
- If a price on the site is clearly wrong, we’ll tell you when we confirm your order, and you can choose whether to go ahead.
Your flowers
Every arrangement is made by hand with fresh, seasonal flowers, so yours won’t be identical to the photos on the site. Colors and sizes may vary slightly, and flowers may be delivered in bud so they open and last longer.
If a flower, vase or wrap in your order isn’t available, we’ll replace it with one of the same or higher value, keeping the style and colors of your arrangement. We’ll send you a photo of your bouquet before it leaves the shop.
Delivery
We deliver across Dubai, every day, on the date you choose. Our Delivery Information page explains costs, timing and what happens if the recipient isn’t in, and forms part of these terms. Once the flowers are delivered, they’re the recipient’s to look after.
Cancellations, replacements and refunds
You can change or cancel your order free of charge until we start preparing it. Our flowers come with a 7-day freshness guarantee, and we replace or refund orders that arrive damaged or wrong. The full details are in our Refund & Replacement Policy, which forms part of these terms.
Card messages
We handwrite your card message exactly as you give it to us. You’re responsible for what it says, and we may refuse to write a message that is offensive or unlawful. You can leave the card blank if you prefer.
Allergies and pets
Some flowers and plants can cause allergies, and some, such as lilies, are toxic to cats and other pets. Flowers and plants are decorative and aren’t meant to be eaten. Please keep them out of reach of children and pets.
Our website
The photos, text and designs on this website belong to Rosella Flower Shop. You may not copy or reuse them without our permission. We do our best to keep the site accurate and available, but we can’t promise it will always be free of errors or interruptions.
Our responsibility to you
If something goes wrong with your order, our responsibility is limited to replacing it or refunding what you paid for it. We aren’t responsible for delays or failures caused by events outside our control, such as severe weather, road closures or restricted building access. Nothing in these terms affects your rights under UAE consumer protection law.
Your information
Our Privacy Policy explains how we use the details you give us when you order.
Governing law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Any dispute will be handled by the courts of Dubai.
Changes to these terms
We may update these terms from time to time. The version on this page when you place your order is the one that applies to it.
Contact us
Call us on +971 50 228 9392 or message us on WhatsApp.